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Privacy Policy

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1. Acceptance of This Privacy Policy

NQ AUTOMATION and its affiliates ("NQ AUTOMATION") respect your privacy concerns and we are committed to protecting your privacy seriously. This Privacy Policy applies to your use of the Web site of NQ AUTOMATION and any other related Web sites. This Privacy Policy explains how we collect certain personal information and explains how we use and disclose such information. By visiting this Web site, you accept the practices described in this Privacy Policy.

2. Information We Collect

Generally, when you visit an Internet Web site, you disclose certain information about yourself such as IP addresses, browser details, timestamps and referring pages. None of this information can personally identify specific visitors to this site. The information is tracked for routine administration and maintenance purposes. NQ AUTOMATION also collects personal data about you that you provide to us voluntarily, such as through the "Contact Us" form or when you submit an enquiry about your production line, project requirements or equipment.

3. How We Use and Disclose Personal Data

Personal data will be used to help us improve our site, respond to your enquiry, get in touch with you, provide the services you have requested, to familiarize you with our services, to send you information, and for our planning, marketing and strategic information purposes. Personal data will be disclosed as necessary to third parties under contract with us to improve and provide services associated with the site and our business, such as equipment suppliers, logistics and customs clearance providers, and IT service providers. We may also disclose personal data when we believe in good faith that the law requires it or to protect the rights or property of NQ AUTOMATION in NQ AUTOMATION's sole discretion. Personal data may be disclosed or distributed to another party with which NQ AUTOMATION enters, or may reasonably enter, into a corporate transaction, such as for example, a merger, consolidation, acquisition or asset purchase. In situations involving bankruptcy or insolvency, the database containing personal data may be treated as an asset of NQ AUTOMATION.

4. Security

NQ AUTOMATION endeavors to take reasonable technical and organizational measures to protect the security of our users' personal information. Several tools, policies and protocols have been used to safeguard the submission of information through the NQ AUTOMATION Web site. Security measures have been integrated into the design, implementation and day-to-day functioning of the entire operating environment, as part of our continuing commitment to the security of electronic content and electronic transmission of information. When you enter sensitive information through our enquiry or registration forms, we encrypt that information by using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. We do not, however, warrant or represent that your personal information is completely safe from hackers and other security threats.

5. Updating or Correcting Your Information

You can update your basic account information at any time. To correct any other account information, please contact your account manager. We will attempt to keep customer information complete, up to date, and accurate. We will tell our customers how and where to conveniently access their account information (except when we are prohibited to do so by law) and how to notify us about errors which we will promptly correct.

6. Your Data Protection Rights

If you are located in the European Economic Area (EEA) or the United Kingdom, you have certain rights under applicable data protection law, including the General Data Protection Regulation (GDPR) and the UK GDPR.

NQ AUTOMATION is the data controller for the personal data described in this Privacy Policy. Our contact details are set out in the "Contact Us" section below.

We process your personal data on the following legal bases: to perform a contract with you or to take steps at your request prior to entering into a contract; where it is necessary for our legitimate interests, such as responding to your enquiry and improving our Web site; to comply with a legal obligation; and, where required, on the basis of your consent.

We retain your personal data only for as long as is necessary for the purposes described in this Privacy Policy, or as required by applicable law. Enquiry records are retained for 24 months from the date of your last contact with us.

Subject to the conditions and exceptions set out in applicable law, you have the right to:

  • Request access to the personal data we hold about you;
  • Request that we correct inaccurate or incomplete personal data;
  • Request that we erase your personal data;
  • Request that we restrict the processing of your personal data;
  • Object to the processing of your personal data where we rely on our legitimate interests;
  • Request the transfer of your personal data to you or to another controller (data portability); and
  • Withdraw your consent at any time, where we process your personal data on the basis of your consent.

Your personal data may be transferred to, and processed in, countries outside your country of residence, including China, which may have data protection laws that differ from those in your jurisdiction. Where we transfer personal data out of the EEA or the United Kingdom, we take appropriate safeguards to protect your personal data in accordance with applicable law.

If you wish to exercise any of these rights, please contact us using the details in the "Contact Us" section below. You also have the right to lodge a complaint with your local data protection supervisory authority.

7. Cookies

When you visit our Web site, you can access important information without revealing your identity. In order to provide you with a more personalized Web site experience, we might use cookies to track your visit. A cookie is small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. It functions as your identification card, recording your information and preferences. It cannot be executed as code or to deliver viruses. While NQ AUTOMATION might use cookies to track your visit to our Web site and our Web servers automatically log the IP/Internet address of your computer, this information does not identify you personally and you remain anonymous unless you have otherwise provided NQ AUTOMATION with personal information. If you do not wish to receive any cookies you may set your browser to refuse cookies. In some instances, this may mean you will not be able to take full advantage of parts of the NQ AUTOMATION Web site. The use of cookies can enhance your enjoyment of what is offered by NQ AUTOMATION, because they can help personalize your experience of our Web site. They can ensure that the information provided to you is most relevant to your needs and interests. Cookies can provide us with aggregated information on how people use our Web site, thus helping us to continually improve our Web site.

Our Web site may contain links to other sites. Please be aware that NQ AUTOMATION is not responsible for the privacy practices of such other sites. If you use these links, you will leave our site. This Privacy Policy does not cover the information practices of those Web sites linked to our site, nor do we control their contents or privacy policies. We suggest that you carefully review the privacy policies of each site you visit. We encourage our users to be aware when they leave our site and to read the privacy policies of each and every Web site that collects personally identifiable information.

9. Changes to This Privacy Policy

NQ AUTOMATION reserves the rights to change its Privacy Policy at any time with or without notice. Your continuous use of this site after any changes made to this Privacy Policy signifies your understanding, intention and agreement to be bound by such change. Please check back frequently, especially before you submit any personally identifiable information at our site, to see if this Privacy Policy has been changed.

10. Contact Us

If you have any concerns about our use of your information or about this Privacy Policy, please send an e-mail to info@nqautomation.com. We will make every reasonable effort to address your concerns and remedy any problems you bring to our attention.